# Capsule CRM alternative

> Capsule does the simple things very well. The question is whether you have outgrown simple.

**URL:** https://cubecrm.co.uk/alternatives/capsule

**Vendor:** Zestia Ltd | **Category:** Simple sales CRMs | **Last reviewed:** 2026-09-24

## What Capsule actually is

Capsule is a straightforward CRM from Zestia, a UK-based company. It covers contacts, pipelines, tasks and projects, integrates with popular tools including Xero, Mailchimp, Microsoft 365 and Google Workspace, and is sold in per-user plans with a free plan for very small use. It is clean, quick to learn and a good fit for small businesses that want an organised contact list and pipeline without complexity. Businesses that talk to us about it have usually grown: more people, customer service to track, quotes to manage, or a need for orders and stock on the horizon.

## What Capsule does well

- Simple, uncluttered and quick for a small team to learn.
- A UK-based company, with integrations to the tools small UK businesses commonly use.
- A free plan for very small use, and straightforward per-user plans after that.
- Good contact management and pipeline basics without configuration overhead.

## Side by side

| Dimension | Capsule | CubeCRM |
| --- | --- | --- |
| Where it starts | Simple contact management and pipeline | The full customer record: enquiries, pipeline, quotes, service and accounts |
| Plans | Free plan plus per-user plans with rising limits | One edition. All 12 modules included |
| Quotes | Varies by plan and integrations | Branded quotes with revisions, approvals and online acceptance |
| Customer service | Typically via integrations | Cases on the customer record, included |
| Setup | Self-service | Set up with you by the people who built it |
| Room to grow | Higher plans and integrations | Upgrade to CubeERP on the same records |

## Worth checking before you sign

- **Plans set limits:** Contact limits, pipelines, custom fields and features vary by plan. Check where your contact count and needs will be in two years.
- **Quoting and service:** If you need branded quotes with online acceptance or structured customer service cases, check how Capsule handles them for your plan.
- **Growth beyond CRM:** If orders, stock or operations are likely, plan how they would connect to Capsule.

## When Capsule is the better choice

If you are a small team that needs an organised contact list and a simple pipeline, and does not need structured quoting, customer service or operations, Capsule is very likely the better and cheaper choice.

## What leaving Capsule involves

- **Straightforward export:** People, organisations, opportunities, tasks and notes can be exported and imported with custom fields mapped.
- **Reconnect integrations:** Xero, Mailchimp and email connections are set up again in CubeCRM during setup.
- **Take the chance to tidy:** Import is a good moment to merge duplicates and agree which fields are still used.

## Frequently asked questions

**Is CubeCRM more complicated than Capsule?**

It does more, and for a very small team that may be more than you need. We set it up with only the modules you use switched on, but if Capsule covers everything, stay with it.

**Are both UK companies?**

Capsule is made by a UK-based company. CubeCRM is built, hosted and supported in the UK by Cube Systems, part of Crushed Ice Group.

**How long does a switch take?**

Typically a few weeks, including data import and training.

## Related comparisons

- **Pipedrive alternative** - https://cubecrm.co.uk/alternatives/pipedrive
- **monday sales CRM alternative** - https://cubecrm.co.uk/alternatives/monday-crm
- **Zoho CRM alternative** - https://cubecrm.co.uk/alternatives/zoho-crm

> Capsule CRM is a trade mark of Zestia Ltd. Cube Systems Limited is not affiliated with, endorsed by or a partner of Zestia Ltd. This comparison is based on information published by the vendor and was last reviewed on 2026-09-24. Verify current details with the vendor before making any decision.

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)