# CRM Case Management in Stafford

> Case management for Stafford businesses, from CubeCRM. UK-built, UK-hosted and set up around your team. Serving Stoke-on-Trent, Lichfield and Burton upon Trent too.

**URL:** https://cubecrm.co.uk/features/case-management/staffordshire/stafford

We support businesses in Stafford the way we would want to be supported ourselves: somebody who knows the account, on the end of a phone, and in the room when being in the room is what the job needs. Stafford is comfortably within a morning’s drive of our Olney office.

## Details

- **Feature:** CRM Case Management
- **Included in:** CubeCRM (https://cubecrm.co.uk/platform)
- **Location:** Stafford, Staffordshire
- **Distance from our Olney office:** 75 miles - comfortably within a morning’s drive of our Olney office
- **Postcode districts:** ST16, ST17, ST18
- **Also known as:** Helpdesk, Ticketing, Support cases, Complaints log, Service desk

## Coverage

We cover Stafford and the surrounding area, including Town Centre, Stafford Technology Park, Prime Point 14, Beaconside and Doxey, across the ST16, ST17 and ST18 postcode districts. We also work with businesses in Stoke-on-Trent, Lichfield, Burton upon Trent and Tamworth and elsewhere in Staffordshire.

## What it does

- **Cases from email:** Your support address creates cases automatically, and phone queries take a few clicks.
- **Response targets:** First response and resolution targets by priority, flagged before they are missed.
- **Threaded replies:** Customer emails and your replies in one thread, with internal notes kept separate.
- **Account owner informed:** Open cases on the account, and notifications for key accounts.
- **Complaints by cause:** Categories and root causes recorded, so recurring problems are visible and fixable.
- **Service reporting:** Volumes, response and resolution times and repeat issues, by category and person.

## How it works

1. **Point the mailbox at it:** Your support address forwards to CubeCRM and every message becomes a case.
2. **Set priorities and targets:** Agree what counts as urgent and how quickly each priority should be answered.
3. **Fix causes, not cases:** A monthly look at the top categories shows what to fix at source.

## Figures

- **Every** Case on the customer record
- **Timed** Against your response targets
- **Visible** To sales as well as support

## Frequently asked questions

**Is this a full helpdesk?**

It covers what most growing businesses need. A large dedicated support centre with complex routing may be better served by a specialist helpdesk connected through the API.

**Can customers log cases themselves?**

By email or a web form on your site, both of which create cases automatically.

**Can we record complaints for a regulator?**

Complaints can be categorised, timed and reported with a full audit trail. Specific regulatory rules are mapped during discovery.

**Do salespeople see cases?**

Yes, on the customer record, and key-account cases can notify the account owner.

## Problems it helps solve

- **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record - with owners, response targets and the sales team kept in the loop. https://cubecrm.co.uk/software/customer-service-software/staffordshire/stafford
- **Account Management Software** - Plan, grow and protect your most valuable customers - with account plans, contact coverage, renewals and every conversation on the same record. https://cubecrm.co.uk/software/account-management-software/staffordshire/stafford
- **Client Management Software** - For service businesses that manage clients rather than sell products - engagements, contacts, documents, renewals and every conversation on one client record. https://cubecrm.co.uk/software/client-management-software/staffordshire/stafford

## Related features

- **CRM Contact & Company Records** - One shared record per customer: every company, site, contact and role, with every email, call, quote and case on the same timeline. https://cubecrm.co.uk/features/contacts-and-companies/staffordshire/stafford
- **CRM Reporting & Dashboards** - Live dashboards for pipeline, win rates, activity, response times and service, with scheduled reports that arrive by email. https://cubecrm.co.uk/features/crm-reporting/staffordshire/stafford
- **CRM Email & Calendar Sync** - Two-way sync with Microsoft 365 and Google Workspace - emails and meetings file themselves against the right customer, with nothing to install. https://cubecrm.co.uk/features/email-and-calendar-sync/staffordshire/stafford

## Elsewhere in Staffordshire

See https://cubecrm.co.uk/features/case-management/staffordshire for CRM case management across Staffordshire.

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)