# CRM Case Management in Warwickshire

> CRM Case Management built, hosted and supported in the UK, serving Warwickshire including Warwick, Stratford-upon-Avon and Rugby. Set up around how your team actually sells, not the other way round.

**URL:** https://cubecrm.co.uk/features/case-management/warwickshire

Across Warwickshire we see the same problem in different clothes: plenty of customer information, but not in one place, and not in a form the whole team can act on. CRM Case Management is how you stop relying on memory.

## Details

- **Feature:** CRM Case Management
- **Included in:** CubeCRM (https://cubecrm.co.uk/platform)
- **Location:** Warwickshire
- **Distance from our Olney office:** 38 miles - well within our regular travel radius from Olney
- **Postcode districts:** CV
- **Also known as:** Helpdesk, Ticketing, Support cases, Complaints log, Service desk

## Coverage

Our Warwickshire coverage includes Warwick, Stratford-upon-Avon, Rugby, Leamington Spa, Nuneaton and Kenilworth, and the CV postcode districts. If you are in Warwickshire and not on that list, we almost certainly still cover you - ask.

## What it does

- **Cases from email:** Your support address creates cases automatically, and phone queries take a few clicks.
- **Response targets:** First response and resolution targets by priority, flagged before they are missed.
- **Threaded replies:** Customer emails and your replies in one thread, with internal notes kept separate.
- **Account owner informed:** Open cases on the account, and notifications for key accounts.
- **Complaints by cause:** Categories and root causes recorded, so recurring problems are visible and fixable.
- **Service reporting:** Volumes, response and resolution times and repeat issues, by category and person.

## How it works

1. **Point the mailbox at it:** Your support address forwards to CubeCRM and every message becomes a case.
2. **Set priorities and targets:** Agree what counts as urgent and how quickly each priority should be answered.
3. **Fix causes, not cases:** A monthly look at the top categories shows what to fix at source.

## Figures

- **Every** Case on the customer record
- **Timed** Against your response targets
- **Visible** To sales as well as support

## Frequently asked questions

**Is this a full helpdesk?**

It covers what most growing businesses need. A large dedicated support centre with complex routing may be better served by a specialist helpdesk connected through the API.

**Can customers log cases themselves?**

By email or a web form on your site, both of which create cases automatically.

**Can we record complaints for a regulator?**

Complaints can be categorised, timed and reported with a full audit trail. Specific regulatory rules are mapped during discovery.

**Do salespeople see cases?**

Yes, on the customer record, and key-account cases can notify the account owner.

## Problems it helps solve

- **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record - with owners, response targets and the sales team kept in the loop. https://cubecrm.co.uk/software/customer-service-software/warwickshire
- **Account Management Software** - Plan, grow and protect your most valuable customers - with account plans, contact coverage, renewals and every conversation on the same record. https://cubecrm.co.uk/software/account-management-software/warwickshire
- **Client Management Software** - For service businesses that manage clients rather than sell products - engagements, contacts, documents, renewals and every conversation on one client record. https://cubecrm.co.uk/software/client-management-software/warwickshire

## Related features

- **CRM Contact & Company Records** - One shared record per customer: every company, site, contact and role, with every email, call, quote and case on the same timeline. https://cubecrm.co.uk/features/contacts-and-companies/warwickshire
- **CRM Reporting & Dashboards** - Live dashboards for pipeline, win rates, activity, response times and service, with scheduled reports that arrive by email. https://cubecrm.co.uk/features/crm-reporting/warwickshire
- **CRM Email & Calendar Sync** - Two-way sync with Microsoft 365 and Google Workspace - emails and meetings file themselves against the right customer, with nothing to install. https://cubecrm.co.uk/features/email-and-calendar-sync/warwickshire

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)