# CRM Lead & Enquiry Capture in Basildon

> Lead capture for Basildon businesses, from CubeCRM. UK-built, UK-hosted and set up around your team. Serving Chelmsford, Colchester and Southend-on-Sea too.

**URL:** https://cubecrm.co.uk/features/lead-capture/essex/basildon

We support businesses in Basildon the way we would want to be supported ourselves: somebody who knows the account, on the end of a phone, and in the room when being in the room is what the job needs. Basildon is comfortably within a morning’s drive of our Olney office.

## Details

- **Feature:** CRM Lead & Enquiry Capture
- **Included in:** CubeCRM (https://cubecrm.co.uk/platform)
- **Location:** Basildon, Essex
- **Distance from our Olney office:** 64 miles - comfortably within a morning’s drive of our Olney office
- **Postcode districts:** SS13, SS14, SS15, SS16
- **Also known as:** Web-to-lead, Enquiry inbox, Lead routing, Inbound lead management, Speed to lead

## Coverage

We cover Basildon and the surrounding area, including Town Centre, Basildon Business Park, Festival Leisure Park, Laindon and Pitsea, across the SS13, SS14, SS15 and SS16 postcode districts. We also work with businesses in Chelmsford, Colchester, Southend-on-Sea and Braintree and elsewhere in Essex.

## What it does

- **Website forms:** Your existing forms post straight in, with the page, referrer and campaign recorded.
- **Email and lead sites:** An enquiries address turns messages and lead-site emails into records automatically.
- **Assignment rules:** By postcode, product, size or round robin, with the owner notified the moment it lands.
- **Response timers:** Time to first reply measured by person, team and channel, with escalation past your target.
- **Known customers matched:** Enquiries from existing customers go to their account owner, not the new-business queue.
- **Source to sale:** Every enquiry keeps its source through to the won deal, so spend is judged on customers.

## How it works

1. **Connect the channels:** Point your forms at CubeCRM, forward the enquiries mailbox and connect any lead sites.
2. **Set the rules:** Decide who gets what, and how long an enquiry may wait before somebody is told.
3. **Watch it convert:** Report on response times and conversion by channel, and move budget to what works.

## Figures

- **1** Queue for every channel
- **Timed** From arrival to first reply
- **Source** Carried through to the won deal

## Frequently asked questions

**Will our current website forms work?**

Almost certainly. Most WordPress plugins, site builders and custom forms can post to CubeCRM, or you can embed a CubeCRM form.

**What about spam?**

Honeypot fields and rate limits stop most junk before it becomes a record, and anything that gets through can be discarded in one click.

**Can enquiries be assigned by postcode?**

Yes, by postcode district, area or radius, as well as by product, form or round robin.

**Is consent recorded?**

Yes. The consent wording shown and the choice made are stored with the enquiry.

## Problems it helps solve

- **Enquiry Management Software** - Every enquiry from the website, email and phone in one queue - assigned, answered and tracked through to a quote, so none of them go cold in a shared mailbox. https://cubecrm.co.uk/software/enquiry-management-software/essex/basildon
- **Lead Management Software** - Capture, qualify, assign and nurture leads in one place, so sales spends its time on the prospects most likely to buy. https://cubecrm.co.uk/software/lead-management-software/essex/basildon
- **Small Business CRM** - A CRM a small team can set up in weeks and actually keep up to date - contacts, enquiries, quotes and follow-ups without the enterprise baggage. https://cubecrm.co.uk/software/small-business-crm/essex/basildon

## Related features

- **CRM Pipeline Management** - Every deal on a board by stage, with value, likelihood, owner and next step - and stalled deals flagged before they quietly die. https://cubecrm.co.uk/features/pipeline-management/essex/basildon
- **CRM Segmentation & Campaigns** - Build lists from anything on the customer record, sync them to Mailchimp, and track which campaigns turn into enquiries and won work. https://cubecrm.co.uk/features/segmentation-and-campaigns/essex/basildon
- **CRM Reporting & Dashboards** - Live dashboards for pipeline, win rates, activity, response times and service, with scheduled reports that arrive by email. https://cubecrm.co.uk/features/crm-reporting/essex/basildon

## Elsewhere in Essex

See https://cubecrm.co.uk/features/lead-capture/essex for CRM lead & enquiry capture across Essex.

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)