# CRM Lead & Enquiry Capture in Southend-on-Sea

> Lead capture for Southend-on-Sea businesses, from CubeCRM. UK-built, UK-hosted and set up around your team. Serving Chelmsford, Colchester and Basildon too.

**URL:** https://cubecrm.co.uk/features/lead-capture/essex/southend-on-sea

We support businesses in Southend-on-Sea the way we would want to be supported ourselves: somebody who knows the account, on the end of a phone, and in the room when being in the room is what the job needs. Southend-on-Sea is comfortably within a morning’s drive of our Olney office.

## Details

- **Feature:** CRM Lead & Enquiry Capture
- **Included in:** CubeCRM (https://cubecrm.co.uk/platform)
- **Location:** Southend-on-Sea, Essex
- **Distance from our Olney office:** 74 miles - comfortably within a morning’s drive of our Olney office
- **Postcode districts:** SS0, SS1, SS2, SS3, SS9
- **Also known as:** Web-to-lead, Enquiry inbox, Lead routing, Inbound lead management, Speed to lead

## Coverage

We cover Southend-on-Sea and the surrounding area, including Town Centre, Westcliff-on-Sea, Leigh-on-Sea, Eastwood and Thorpe Bay, across the SS0, SS1, SS2 and SS3 postcode districts. We also work with businesses in Chelmsford, Colchester, Basildon and Braintree and elsewhere in Essex.

## What it does

- **Website forms:** Your existing forms post straight in, with the page, referrer and campaign recorded.
- **Email and lead sites:** An enquiries address turns messages and lead-site emails into records automatically.
- **Assignment rules:** By postcode, product, size or round robin, with the owner notified the moment it lands.
- **Response timers:** Time to first reply measured by person, team and channel, with escalation past your target.
- **Known customers matched:** Enquiries from existing customers go to their account owner, not the new-business queue.
- **Source to sale:** Every enquiry keeps its source through to the won deal, so spend is judged on customers.

## How it works

1. **Connect the channels:** Point your forms at CubeCRM, forward the enquiries mailbox and connect any lead sites.
2. **Set the rules:** Decide who gets what, and how long an enquiry may wait before somebody is told.
3. **Watch it convert:** Report on response times and conversion by channel, and move budget to what works.

## Figures

- **1** Queue for every channel
- **Timed** From arrival to first reply
- **Source** Carried through to the won deal

## Frequently asked questions

**Will our current website forms work?**

Almost certainly. Most WordPress plugins, site builders and custom forms can post to CubeCRM, or you can embed a CubeCRM form.

**What about spam?**

Honeypot fields and rate limits stop most junk before it becomes a record, and anything that gets through can be discarded in one click.

**Can enquiries be assigned by postcode?**

Yes, by postcode district, area or radius, as well as by product, form or round robin.

**Is consent recorded?**

Yes. The consent wording shown and the choice made are stored with the enquiry.

## Problems it helps solve

- **Enquiry Management Software** - Every enquiry from the website, email and phone in one queue - assigned, answered and tracked through to a quote, so none of them go cold in a shared mailbox. https://cubecrm.co.uk/software/enquiry-management-software/essex/southend-on-sea
- **Lead Management Software** - Capture, qualify, assign and nurture leads in one place, so sales spends its time on the prospects most likely to buy. https://cubecrm.co.uk/software/lead-management-software/essex/southend-on-sea
- **Small Business CRM** - A CRM a small team can set up in weeks and actually keep up to date - contacts, enquiries, quotes and follow-ups without the enterprise baggage. https://cubecrm.co.uk/software/small-business-crm/essex/southend-on-sea

## Related features

- **CRM Pipeline Management** - Every deal on a board by stage, with value, likelihood, owner and next step - and stalled deals flagged before they quietly die. https://cubecrm.co.uk/features/pipeline-management/essex/southend-on-sea
- **CRM Segmentation & Campaigns** - Build lists from anything on the customer record, sync them to Mailchimp, and track which campaigns turn into enquiries and won work. https://cubecrm.co.uk/features/segmentation-and-campaigns/essex/southend-on-sea
- **CRM Reporting & Dashboards** - Live dashboards for pipeline, win rates, activity, response times and service, with scheduled reports that arrive by email. https://cubecrm.co.uk/features/crm-reporting/essex/southend-on-sea

## Elsewhere in Essex

See https://cubecrm.co.uk/features/lead-capture/essex for CRM lead & enquiry capture across Essex.

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)