# Telephony & VoIP

> Click to call from the customer record, and - where your phone system supports it - the caller’s record opening as the phone rings and calls logged automatically.

**URL:** https://cubecrm.co.uk/integrations/telephony

The phone is still where most customer conversations happen.

Email is easy for a CRM to capture; phone calls are not, and they are often the most important conversations a business has. CubeCRM supports click-to-call from any customer record, and many modern VoIP systems can send call events to CubeCRM through webhooks or an API, which means the caller’s record can open as the call arrives and the call can be logged against the customer automatically with its time and duration. What is possible depends on your phone system, so we check it during discovery and tell you plainly.

## Details

- **Category:** Telephony
- **Licence cost:** included, no per-connector charge
- **Platform:** CubeCRM (https://cubecrm.co.uk/platform)

## What syncs

- **Click to call** (Out of CubeCRM): Dial any number on a customer record through your softphone or desk phone.
- **Incoming call lookup** (Into CubeCRM): Where supported, the caller is matched to their record so it can open as the call arrives.
- **Call logs** (Into CubeCRM): Where supported, inbound and outbound calls logged against the contact with time, duration and the person who took them.

## How it behaves

- **Calls on the timeline:** Calls sit on the customer’s history alongside emails, meetings and quotes.
- **Know who is calling:** Incoming numbers matched to contacts, so the call starts with context.
- **Notes straight after:** A prompt to add a note and next step when a logged call ends.
- **Call activity reported:** Call volumes and durations by person and team alongside the rest of the sales activity.

## Setup

1. Tell us which phone system you use. We confirm what it can send and receive before promising anything.
2. Connect the phone system’s webhook or API to CubeCRM, or configure click-to-call through your softphone.
3. Agree which calls are logged and how, particularly for personal or internal calls.

## Frequently asked questions

**Which phone systems work with CubeCRM?**

Click-to-call works with most softphones and desk phones. Automatic call lookup and logging need a phone system that can send call events through a webhook or API - many modern hosted VoIP systems can. We check yours during discovery.

**Does CubeCRM record calls?**

No. Call recording, where you use it, stays in your phone system. CubeCRM can store a link to a recording if the phone system provides one.

**Can Crushed Ice supply a phone system?**

Crushed Ice, in the same group, provides business communications including hosted telephony. It is an option, not a requirement.

**Is there an extra charge?**

No. Telephony integration is part of the platform. Your phone system and its licences are separate.

## Related integrations

- **Microsoft 365** - Outlook email, calendar and contacts synced two ways with CubeCRM, plus single sign-on with your Microsoft accounts. https://cubecrm.co.uk/integrations/microsoft-365
- **Website Forms & Enquiries** - Enquiry forms on your website post straight into CubeCRM with the page, campaign and source attached - no more form emails to a shared inbox. https://cubecrm.co.uk/integrations/website-forms
- **CubeCRM API & Webhooks** - A documented REST API and webhooks covering the whole CRM - the same interface the product itself is built on. https://cubecrm.co.uk/integrations/rest-api

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)