# Website Forms & Enquiries

> Enquiry forms on your website post straight into CubeCRM with the page, campaign and source attached - no more form emails to a shared inbox.

**URL:** https://cubecrm.co.uk/integrations/website-forms

Every website enquiry becomes a record the moment it is submitted.

Most website enquiry forms send an email to a shared inbox and hope for the best. CubeCRM takes the submission directly: the enquiry is created with the contact’s details, the page they were on, the campaign or advert that brought them and any answers they gave, then assigned by rule and timed from the moment it arrived. Existing customers are matched to their record, and the enquiry keeps its source all the way to a won deal - so the website can be judged on the customers it produces.

## Details

- **Category:** Marketing & enquiries
- **Licence cost:** included, no per-connector charge
- **Platform:** CubeCRM (https://cubecrm.co.uk/platform)

## What syncs

- **Form submissions** (Into CubeCRM): Contact details, answers and consent captured directly as enquiries in CubeCRM.
- **Source and campaign** (Into CubeCRM): The page, referrer and campaign parameters recorded with each enquiry for reporting.
- **Confirmation and routing** (Out of CubeCRM): Optional confirmation email to the enquirer, and notification to whoever the enquiry is assigned to.

## How it behaves

- **Works with most sites:** Post from WordPress form plugins, most site builders and custom sites, or embed a CubeCRM form.
- **Matched to existing records:** Submissions from known contacts are attached to their record rather than creating duplicates.
- **Assigned on arrival:** Routing rules by product, postcode or form send each enquiry to the right person immediately.
- **Spam kept out:** Honeypot fields and rate limiting stop most junk before it becomes a record.

## Setup

1. List the forms on your site and the fields each one collects.
2. Point each form at CubeCRM, or replace it with an embedded CubeCRM form - typically a short job for whoever maintains your site.
3. Set routing rules and response targets for each type of enquiry.

## Frequently asked questions

**Do we need to rebuild our website?**

No. Existing forms can usually be pointed at CubeCRM with a small change, or a CubeCRM form can be embedded in the page.

**Does it work with WordPress?**

Yes. Most WordPress form plugins can post submissions to an external endpoint, and CubeCRM accepts them.

**Can we track which adverts produce enquiries?**

Yes. Campaign parameters in the URL are captured with the enquiry and carried through to the deal.

**What about consent?**

Consent checkboxes and the wording shown are recorded with the enquiry, so you have evidence of what the person agreed to.

## Related integrations

- **Mailchimp** - Segments built in CubeCRM sent to Mailchimp as audiences and tags, with opens, clicks and unsubscribes flowing back to each contact. https://cubecrm.co.uk/integrations/mailchimp
- **CubeCRM API & Webhooks** - A documented REST API and webhooks covering the whole CRM - the same interface the product itself is built on. https://cubecrm.co.uk/integrations/rest-api
- **Telephony & VoIP** - Click to call from the customer record, and - where your phone system supports it - the caller’s record opening as the phone rings and calls logged automatically. https://cubecrm.co.uk/integrations/telephony

## Contact

- **Product:** CubeCRM
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubecrm.co.uk
- **Sales:** sales@cubecrm.co.uk
- **Support:** support@cubecrm.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)