# Cloud CRM Software > An online CRM hosted in UK data centres - nothing to install, nothing to back up, and the same customer record on every desk and every phone. **URL:** https://cubecrm.co.uk/software/cloud-crm-software Cloud CRM is simply CRM you do not have to run yourself: no server in a cupboard, no software to install on each laptop, and no upgrade project every few years. What matters is where the cloud actually is and who controls it. CubeCRM is hosted in UK data centres managed by the group, encrypted at rest and in transit, backed up off site, and supported by the people who built it. It runs in a browser on any desktop and on phones, updates continuously without anybody lifting a finger, and your data is exportable in full, in open formats, whenever you ask for it - including the day you decide to leave. ## Details - **Solution:** Cloud CRM Software - **Group:** Core CRM - **Platform:** CubeCRM (https://cubecrm.co.uk/platform) - **Coverage:** Nationwide, set up in person - **Also known as:** Online CRM, Web-based CRM, Hosted CRM, SaaS CRM, UK hosted CRM ## What is included - **Hosted in the UK:** Data, backups and support all in Britain, on infrastructure managed by the group. Useful for your own UK GDPR position and for the customer questionnaire that asks where their data lives. - **Nothing to install:** A modern browser on any desktop or laptop, and a mobile interface for phones. New starters are working in minutes, not after a visit from IT. - **Secure by default:** Encryption at rest and in transit, single sign-on with Microsoft or Google, and record-level permissions. None of it is a paid add-on. - **Updates without projects:** Continuous, versioned updates applied for you. No version so old it stops being supported, and no weekend upgrade. - **Your data, on request:** A full export in open formats whenever you ask, plus the REST API for anything you want to keep in step elsewhere. Leaving should never be harder than joining. - **Backups you never think about:** Encrypted off-site backups and a documented, tested recovery process, so an accidental deletion is a support call rather than a disaster. ## Real-world use cases ### A server nobody wanted to own **Scenario:** A professional services firm ran an old on-premises CRM on a server in the office. It only worked properly on the office network, the last upgrade was years ago, and the person who understood it had left. **Outcome:** The CRM moved to CubeCRM with the history imported. Staff work from home, the office and client sites on the same system, and the server was switched off. ### The customer asked where the data was **Scenario:** A supplier to the public sector was asked in a tender questionnaire where its customer data was stored. Answering it meant admitting to a US-hosted CRM, a shared drive and several personal inboxes. **Outcome:** Customer data now sits in one UK-hosted system with documented backups and access controls. The next questionnaire took ten minutes. ### Remote staff on old copies **Scenario:** A distributor’s area managers worked from home and exported the customer list to Excel each Monday. By Thursday the copies were out of date and quotes went out on old details. **Outcome:** Area managers use the live record on laptops and phones. There are no exported copies to go stale, and the head office sees their activity as it happens. ## Figures - **UK** Data centres, backups and support - **0** Servers, installs or upgrade projects - **Full** Export in open formats, any time ## Frequently asked questions **Where exactly is CubeCRM hosted?** In UK data centres, on infrastructure managed by the group. Backups are encrypted and held off site, also in the UK. We can provide the detail your own data protection documentation needs. **What happens if our internet goes down?** CubeCRM needs a connection, as any cloud system does. In practice most teams switch to phones on mobile data for the duration, and nothing is lost because nothing is stored locally. **Can we get all our data out if we leave?** Yes, in full and in open formats, whenever you ask. We do not design the product around making it hard to leave. **Is a cloud CRM secure enough for us?** For most businesses it is considerably more secure than a server in the office or a spreadsheet on a shared drive. Encryption, access control, single sign-on, audit logs and tested backups are all standard. **Do we need to buy any hardware?** No. Any modern browser and any recent smartphone will do. ## Related solutions - **CRM Software** - Contacts, enquiries, pipeline, quotes, follow-ups and service in one shared customer record - built in the UK for growing businesses. https://cubecrm.co.uk/software/crm-software - **Small Business CRM** - A CRM a small team can set up in weeks and actually keep up to date - contacts, enquiries, quotes and follow-ups without the enterprise baggage. https://cubecrm.co.uk/software/small-business-crm - **Customer Database Software** - Replace the customer spreadsheet with a proper database - clean, shared, searchable and segmentable, with the full history of every customer attached. https://cubecrm.co.uk/software/customer-database-software - **Field Sales Software** - Customer history, visit planning, notes and quoting on a phone - so the people who sell face to face work from the same record as the office. https://cubecrm.co.uk/software/field-sales-software ## Contact - **Product:** CubeCRM - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubecrm.co.uk - **Sales:** sales@cubecrm.co.uk - **Support:** support@cubecrm.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)