# Enquiry Management Software in Warwickshire > Looking for enquiry management software in Warwickshire? CubeCRM works with businesses in Warwick, Stratford-upon-Avon and Rugby, from the first walkthrough to a team that actually uses it. **URL:** https://cubecrm.co.uk/software/enquiry-management-software/warwickshire Warwickshire businesses tend to reach us at the same point: the team has grown, the customer list has not kept up, and the workarounds have started to cost more than a proper system would. That is the point at which enquiry management software is worth doing properly. ## Details - **Solution:** Enquiry Management Software - **Group:** Winning work - **Platform:** CubeCRM (https://cubecrm.co.uk/platform) - **Location:** Warwickshire - **Distance from our Olney office:** 38 miles - well within our regular travel radius from Olney - **Postcode districts:** CV - **Also known as:** Enquiry management system, Enquiry tracking software, Web enquiry management, Sales enquiry software, Inbound enquiry system ## Coverage Our Warwickshire coverage includes Warwick, Stratford-upon-Avon, Rugby, Leamington Spa, Nuneaton and Kenilworth, and the CV postcode districts. If you are in Warwickshire and not on that list, we almost certainly still cover you - ask. ## What is included - **Web forms straight in:** Enquiry forms on your website post directly into CubeCRM with the page, campaign and source attached. No more forwarding form emails to a person who might be on holiday. - **Email and phone captured too:** A dedicated enquiries address creates records automatically, and phone enquiries are logged in a few clicks from the same screen - so every channel ends up in one place. - **Assigned by rule:** Route enquiries by product, postcode, size or source to the right person or team, with round-robin sharing where that is fairer than first come, first served. - **Response times measured:** See how long each enquiry waited for a first reply, by person, team and channel. Anything unanswered past your target escalates on its own. - **Source to sale:** Every enquiry keeps its source through to the quote and the win, so you can judge each advertising channel and lead site on customers gained rather than forms filled in. - **Duplicates caught early:** An enquiry from an existing customer is matched to their record rather than creating a second one, and the account owner is told. ## Real-world use cases ### A shared mailbox and a guess **Scenario:** A window and door installer received most enquiries through a website form that emailed a shared inbox. Three people checked it when they could. Some enquiries were answered twice and others not at all. **Outcome:** Form submissions now create enquiries directly, assigned by postcode to the right surveyor. Nothing is answered twice, and anything untouched for two hours is flagged to the office manager. ### Paying for leads nobody measured **Scenario:** A training provider paid for listings on three lead-generation sites. Nobody could say which of them produced paying customers, so all three renewals were approved each year. **Outcome:** Enquiry source now follows each lead to the booking. One site produced most of the paid work, one produced almost none, and the budget moved accordingly. ### Existing customers treated as strangers **Scenario:** A distributor’s enquiry form was used by existing customers as well as new ones. Repeat customers were sometimes passed to the new-business team and asked to start again. **Outcome:** Enquiries are matched against existing accounts on arrival and routed to the account owner. Existing customers get a reply from somebody who knows them. ## Figures - **1 queue** Web, email, phone and lead sites - **Timed** First response, by person and channel - **Source** Tracked from enquiry to won work ## Frequently asked questions **Can our existing website forms feed into CubeCRM?** Yes. Most website platforms can post form submissions to CubeCRM directly, or we provide a form you can embed. WordPress, most site builders and custom sites are all straightforward. **What about enquiries from lead-generation sites?** Where the site sends leads by email, a dedicated address turns each one into an enquiry with the source recorded. Where it offers an API or webhook, it can post directly. **Can we set a target response time?** Yes, per channel or per enquiry type. Anything that passes the target without a first response escalates to whoever you nominate, and response times are reported by person and team. **Is enquiry data handled properly for GDPR?** Consent and the lawful basis can be recorded against each enquiry, retention rules can remove enquiries that never became customers, and everything is hosted in the UK. **What happens after an enquiry is qualified?** It becomes an opportunity in the pipeline and, when you are ready, a quote - all on the same record, so nothing is retyped and the original source stays attached. ## Related solutions - **Lead Management Software** - Capture, qualify, assign and nurture leads in one place, so sales spends its time on the prospects most likely to buy. https://cubecrm.co.uk/software/lead-management-software/warwickshire - **Sales Pipeline Software** - Every opportunity on one board, by stage, with value, likelihood and next step - so the whole team can see what is live and what is stuck. https://cubecrm.co.uk/software/sales-pipeline-software/warwickshire - **Customer Service Software** - Customer queries, complaints and after-sales issues logged as cases on the customer record - with owners, response targets and the sales team kept in the loop. https://cubecrm.co.uk/software/customer-service-software/warwickshire - **Small Business CRM** - A CRM a small team can set up in weeks and actually keep up to date - contacts, enquiries, quotes and follow-ups without the enterprise baggage. https://cubecrm.co.uk/software/small-business-crm/warwickshire ## Contact - **Product:** CubeCRM - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubecrm.co.uk - **Sales:** sales@cubecrm.co.uk - **Support:** support@cubecrm.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)