# Small Business CRM in Newmarket > Small Business CRM for businesses in Newmarket. CubeCRM covers Newmarket as well as Ipswich, Bury St Edmunds and Lowestoft, with setup, training and support from our Olney office. **URL:** https://cubecrm.co.uk/software/small-business-crm/suffolk/newmarket Newmarket is comfortably within a morning’s drive of our Olney office, which means discovery and training can happen in person rather than over a screen share. That matters more than it sounds: sitting with the people who answer the phone and send the quotes tells us more than any questionnaire. ## Details - **Solution:** Small Business CRM - **Group:** Core CRM - **Platform:** CubeCRM (https://cubecrm.co.uk/platform) - **Location:** Newmarket, Suffolk - **Distance from our Olney office:** 47 miles - comfortably within a morning’s drive of our Olney office - **Postcode districts:** CB8 - **Also known as:** CRM for small business, Simple CRM, SME CRM, Easy CRM software, Small team CRM ## Coverage We cover Newmarket and the surrounding area, including Town Centre, Newmarket Business Park, Willie Snaith Road, Exning Road and Fordham Road, across the CB8 postcode districts. We also work with businesses in Ipswich, Bury St Edmunds, Lowestoft and Haverhill and elsewhere in Suffolk. ## What is included - **Start from the spreadsheet you have:** Import the customer list, the contacts in Outlook or Gmail and any open quotes. We clean up the duplicates during setup so you start with one record per customer. - **Email that files itself:** Emails to and from customers attach to the right record automatically. Nobody has to remember to log anything for the history to be there. - **One place for enquiries:** Website forms, the general mailbox and phone calls end up in the same queue, so the enquiry that arrived on a busy Friday is still visible on Monday. - **Quotes in minutes:** Pick products or services from your price list, add a note, send a branded PDF. Every version is kept, and the customer can accept online. - **A to-do list per customer:** Calls to make, quotes to chase and visits to book, with reminders on the day. The owner’s morning view is simply what needs doing. - **Works from a phone:** Look up a customer, log a call or send a quote from a phone between jobs. Built for people who are not at a desk all day. ## Real-world use cases ### The owner was the CRM **Scenario:** A 9-person design and fit-out business had every customer relationship running through the owner. Enquiries went to his mobile, quotes lived in his documents folder, and a week off meant a week of missed calls. **Outcome:** Enquiries now arrive in a shared queue that two of the team can pick up, quotes are built from a standard price list, and the owner took a fortnight’s holiday without anything going unanswered. ### A CRM bought and abandoned **Scenario:** A small wholesaler had signed up for a well-known CRM, spent a month configuring marketing features they did not need, and quietly gone back to the spreadsheet within the year. **Outcome:** CubeCRM was set up with contacts, a four-stage pipeline and quoting on day one, and nothing else. Because email filed itself, the records stayed current, and the spreadsheet was retired for good. ### Quotes nobody chased **Scenario:** A small installer sent around forty quotes a month and followed up when there was time. Nobody knew the win rate or how many quotes simply lapsed. **Outcome:** Every quote now has a follow-up date set automatically. The team can see what is outstanding at a glance, and a noticeable share of previously forgotten quotes turned into work. ## Figures - **Weeks** From spreadsheet to working CRM - **Per user** Pricing, with every module included - **Phone** Friendly for people away from a desk ## Frequently asked questions **Is CubeCRM too much for a team of five?** No. Most small teams use contacts, enquiries, the pipeline, quotes and email sync, and leave the rest switched off. You pay per person who logs in, so a small team pays a small-team price. **Do we need an IT person to run it?** No. It runs in a browser and on phones, we host it in the UK, and updates happen without you doing anything. Setup and training are part of getting started, and support is a phone call to the people who built it. **Is there a free version?** No. Free tiers usually work by holding back the features that make a CRM useful until you upgrade. We would rather price it simply per user with everything included, and tell you during the walkthrough if a free tool elsewhere would do the job. **What happens when we grow?** You add users. The modules, the API and the support do not change. And if you later need sales orders, stock or purchasing, CubeCRM shares its data model with CubeERP, so that is an upgrade on the same records rather than a new system. **Can we try it before committing?** Yes. A walkthrough using your own customers and a real quote tells you more than a trial account full of sample data. If it looks right, early-access customers start with a short setup period before anything is signed for the long term. ## Related solutions - **CRM Software** - Contacts, enquiries, pipeline, quotes, follow-ups and service in one shared customer record - built in the UK for growing businesses. https://cubecrm.co.uk/software/crm-software/suffolk/newmarket - **Contact Management Software** - Every customer, supplier and prospect contact in one shared, searchable place - with companies, roles, history and consent attached. https://cubecrm.co.uk/software/contact-management-software/suffolk/newmarket - **Enquiry Management Software** - Every enquiry from the website, email and phone in one queue - assigned, answered and tracked through to a quote, so none of them go cold in a shared mailbox. https://cubecrm.co.uk/software/enquiry-management-software/suffolk/newmarket - **Customer Database Software** - Replace the customer spreadsheet with a proper database - clean, shared, searchable and segmentable, with the full history of every customer attached. https://cubecrm.co.uk/software/customer-database-software/suffolk/newmarket ## Elsewhere in Suffolk See https://cubecrm.co.uk/software/small-business-crm/suffolk for small business CRM across Suffolk. ## Contact - **Product:** CubeCRM - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubecrm.co.uk - **Sales:** sales@cubecrm.co.uk - **Support:** support@cubecrm.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)