Service that the sales team can see.

Early access

CRM Case Management in Gravesend

Need CRM case management in Gravesend? CubeCRM sets it up and supports it across Gravesend, Maidstone, Canterbury and Royal Tunbridge Wells and the wider Kent area.

See it with your dataAll features

Being comfortably within a morning’s drive of our Olney office, Gravesend is somewhere we get to regularly.

Discovery and training are better done face to face, and at 67 miles that is entirely practical.

Customer service usually happens in a shared mailbox the rest of the business never sees, which is how a salesperson ends up in a renewal meeting with a customer who has been unhappy for a month. CubeCRM turns emails to your support address into cases on the customer record, with an owner, priority and response target. Replies are threaded, internal notes stay internal, and the account owner can see what is open. Complaints are categorised by cause, so the same problem is fixed once rather than apologised for every month.

What it does

Six things case management takes off your plate

All of it sits on the same customer record as the rest of CubeCRM, so nothing is typed twice.

  • Cases from email

    Your support address creates cases automatically, and phone queries take a few clicks.

  • Response targets

    First response and resolution targets by priority, flagged before they are missed.

  • Threaded replies

    Customer emails and your replies in one thread, with internal notes kept separate.

  • Account owner informed

    Open cases on the account, and notifications for key accounts.

  • Complaints by cause

    Categories and root causes recorded, so recurring problems are visible and fixable.

  • Service reporting

    Volumes, response and resolution times and repeat issues, by category and person.

How it works

Three steps, and then it looks after itself

  • Point the mailbox at it

    Your support address forwards to CubeCRM and every message becomes a case.

  • Set priorities and targets

    Agree what counts as urgent and how quickly each priority should be answered.

  • Fix causes, not cases

    A monthly look at the top categories shows what to fix at source.

  • Every

    Case on the customer record

  • Timed

    Against your response targets

  • Visible

    To sales as well as support

Local coverage

Case management across Kent

We cover Gravesend and the surrounding area, including Town Centre, Northfleet, Swanscombe, Singlewell and Riverview Park, across the DA11, DA12 and DA13 postcode districts. We also work with businesses in Maidstone, Canterbury, Royal Tunbridge Wells and Folkestone and elsewhere in Kent.

Getting to you

67miles from our Olney office

Discovery and training can be done at your office - watching how enquiries really arrive and how the team really sells tells us more than any questionnaire.

Postcode districts

  • DA11
  • DA12
  • DA13

Areas we cover

Town Centre, Northfleet, Swanscombe, Singlewell, Riverview Park, Istead Rise, Longfield and Meopham.

Case management elsewhere in Kent

Questions

Questions people ask about this

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  • It covers what most growing businesses need. A large dedicated support centre with complex routing may be better served by a specialist helpdesk connected through the API.

  • By email or a web form on your site, both of which create cases automatically.

  • Complaints can be categorised, timed and reported with a full audit trail. Specific regulatory rules are mapped during discovery.

  • Yes, on the customer record, and key-account cases can notify the account owner.

Where it fits

Part of these solutions

Each one is also available in Gravesend.

Works with

Features people use alongside it

In Gravesend?

Case management for your Gravesend team

A walkthrough using a real enquiry, a real quote and a few of your actual customers tells you more than a scripted demo. It takes forty minutes and there is no obligation.

Book a walkthroughCall 01234 672 617