Every enquiry answered, and none of them twice.
Early accessCRM Lead & Enquiry Capture
Web forms, emails, phone calls and lead-site enquiries in one queue - assigned by rule, timed from arrival and tracked from source to sale.
- Included in CubeCRM
- UK hosted
- 01234 672 617
An enquiry is the most perishable thing a business receives: it is worth most in the first hour and very little after a day.
CubeCRM captures enquiries from website forms, a dedicated email address, lead-generation sites and the phone into a single queue. Each one is matched against existing customers, assigned by postcode, product or round robin, and timed from the moment it arrived. Anything left untouched escalates, and the source travels with the enquiry all the way to a won deal - so you finally know which adverts and lead sites pay for themselves.
What it does
Six things lead capture takes off your plate
All of it sits on the same customer record as the rest of CubeCRM, so nothing is typed twice.
Website forms
Your existing forms post straight in, with the page, referrer and campaign recorded.
Email and lead sites
An enquiries address turns messages and lead-site emails into records automatically.
Assignment rules
By postcode, product, size or round robin, with the owner notified the moment it lands.
Response timers
Time to first reply measured by person, team and channel, with escalation past your target.
Known customers matched
Enquiries from existing customers go to their account owner, not the new-business queue.
Source to sale
Every enquiry keeps its source through to the won deal, so spend is judged on customers.
How it works
Three steps, and then it looks after itself
Connect the channels
Point your forms at CubeCRM, forward the enquiries mailbox and connect any lead sites.
Set the rules
Decide who gets what, and how long an enquiry may wait before somebody is told.
Watch it convert
Report on response times and conversion by channel, and move budget to what works.
- 1
Queue for every channel
- Timed
From arrival to first reply
- Source
Carried through to the won deal
Near you
Lead capture, county by county
We set up and train in person across 24 counties. Pick yours to see local coverage, postcode districts and the towns we visit.
- Bedfordshire4 towns
- Berkshire5 towns
- Buckinghamshire8 towns
- Cambridgeshire5 towns
- Derbyshire5 towns
- Essex5 towns
- Gloucestershire6 towns
- Hampshire5 towns
- Hertfordshire4 towns
- Kent5 towns
- Leicestershire4 towns
- Lincolnshire5 towns
- Norfolk5 towns
- Northamptonshire10 towns
- Nottinghamshire4 towns
- Oxfordshire5 towns
- Rutland4 towns
- Shropshire5 towns
- Staffordshire5 towns
- Suffolk5 towns
- Surrey4 towns
- Warwickshire6 towns
- West Midlands5 towns
- Worcestershire4 towns
Questions
Questions people ask about this
Almost certainly. Most WordPress plugins, site builders and custom forms can post to CubeCRM, or you can embed a CubeCRM form.
Honeypot fields and rate limits stop most junk before it becomes a record, and anything that gets through can be discarded in one click.
Yes, by postcode district, area or radius, as well as by product, form or round robin.
Yes. The consent wording shown and the choice made are stored with the enquiry.
Where it fits
Part of these solutions
The same feature, described from the angle of the problem it solves.
Enquiry Management Software
Every enquiry from the website, email and phone in one queue - assigned, answered and tracked through to a quote, so none of them go cold in a shared mailbox.
Lead Management Software
Capture, qualify, assign and nurture leads in one place, so sales spends its time on the prospects most likely to buy.
Small Business CRM
A CRM a small team can set up in weeks and actually keep up to date - contacts, enquiries, quotes and follow-ups without the enterprise baggage.
Works with
Features people use alongside it
Pipeline management
Every deal on a board by stage, with value, likelihood, owner and next step - and stalled deals flagged before they quietly die.
See how it worksSegments & campaigns
Build lists from anything on the customer record, sync them to Mailchimp, and track which campaigns turn into enquiries and won work.
See how it worksReporting & dashboards
Live dashboards for pipeline, win rates, activity, response times and service, with scheduled reports that arrive by email.
See how it works
See it properly
See lead capture with your own customers
A walkthrough using a real enquiry, a real quote and a few of your actual customers tells you more than a scripted demo. It takes forty minutes and there is no obligation.
